Contact the editorial desk

The mailbox, and what it is for

The editorial mailbox is [email protected], and it is the only contact route the desk publishes. Write to it if you have found an error, if a figure looks out of date, if a link is broken, or if you want to question how a page was put together. Include the page address and, where relevant, the date you checked the broker's own document.

We read what arrives, but we do not promise a response time in hours or days, and we do not run a support queue. The desk is small and correspondence is handled in the order it arrives. If your question is about your own money or your own account, the broker is the right place to take it, not this mailbox.

Questions about gold mechanics we can answer and personal trading decisions we cannot

We can answer questions about how the material on this site describes gold mechanics, including the contract size of 100 oz per standard lot, the pip value of 0.01, how margin is calculated at a given leverage, and how the FxPro entity structure and the FCA and CySEC licences are presented. We can confirm what a page says, explain the arithmetic behind a worked example, and point to the regulator caveat that applies to Australian residents. Those are factual matters that can be checked against the published text and the facts the page relies on.

We cannot answer whether you should buy or sell gold, where to place a stop, how much of your account to risk, or whether a particular position is a good idea. That is personal trading advice, it depends on your circumstances, and this desk is not licensed to give it. A message asking for a view on the market or a recommendation on a trade will receive a reply saying it falls outside what can be answered, together with a pointer to the pages that explain the mechanics so you can form your own view with the arithmetic in front of you.

We can explain what a cost consists of and what it depends on, but we cannot quote a spread, commission, swap or minimum deposit as a number, because those are set by the broker and vary with the account, the instrument and market conditions. If you ask what you will pay, the honest answer is that it depends on the broker's current schedule and your account terms, and the place to confirm it is FxPro directly. We can tell you which components to look for so you know what to check, but not what the figure will be.

How a correction request is handled from arrival to published change

A correction request is logged against the page it names, checked against the source you supply, and either applied or answered with the reason it was not applied. The check compares the sentence as published with the source you cite and with the facts the page is allowed to rely on, so a request that cites a regulator, a broker document or the page's own arithmetic is straightforward to assess. If the sentence is wrong, it is changed and the change is made on the page itself rather than in a reply that readers will never see.

A correction is not applied simply because a reader disagrees with a figure; it is applied when the published text does not match its source or when the arithmetic does not reconcile. If the page says a 0.10-lot gold position needs about $85.50 margin at 1:200 and your calculation gives a different figure, show the lot size and price you used, because the difference is usually in those inputs rather than in the method. Where the page is right and the reader's input differs, the reply explains the step that produced the difference.

Once a change is made, the page is the record and no separate correction notice is published for ordinary wording or figure fixes. Substantive changes that alter what a page tells a reader about risk, leverage or the regulator caveat are noted where the page is read, so a returning reader can see that the position has moved. The reply to your message confirms what was changed or why nothing was, and that reply is the end of the process unless you supply a source that was not in the original message.

No guest posts, no sponsored reviews, no paid placement

The desk does not accept guest posts, sponsored reviews or paid placement at any price. If you are a broker, an affiliate manager or a content agency offering to pay for coverage, the answer is no, and it stays no regardless of the amount. This keeps the ranking pages independent of anyone whose product appears on them.

The same rule applies to requests to remove or soften a criticism. If something we published is wrong, report it through the corrections process and we will fix it in place with a dated note. If it is accurate but unwelcome, it stays.

How long a reply takes and what changes the timing

Expect a reply within a few business days for most messages, with the clock starting when the message arrives in the mailbox rather than when it was written. Messages that quote a page and a specific line are usually answered sooner because they can be checked against the live text in one pass. Messages that raise several unrelated points, or that ask about a broker detail the desk must verify before answering, take longer because each part has to be checked separately before a single reply can be sent.

Timing depends on what the message asks for, not on how long it is. A correction with a clear source can be verified and acted on quickly, while a question about leverage or margin needs the arithmetic checked against the published example before a reply goes out. Messages that arrive together with a market event, when more readers are writing about the same page, take longer than the same message would in a quiet week. Nothing is answered from memory; every reply is checked against the page first.

There is no out-of-hours service, so a message sent on a weekend or a public holiday in Australia is picked up on the next business day. The desk does not send holding replies, because a holding reply that says nothing is worse than waiting a day for a real answer. If a message needs a check that cannot be completed in the first pass, the reply says what is being checked and what the answer depends on, rather than promising a date the desk cannot keep.

The details that make a message answerable on the first pass

A useful message contains four things: the page or topic, the exact point at issue, the source or calculation behind your view, and what you want confirmed. With those four, the desk can check the text, compare it with the source, and reply with a definite answer. Without them, the reply has to ask for the missing part, which adds a round trip and delays the answer you actually wanted. The four items take a minute to assemble and save days of back and forth.

For a gold question, include the lot size, the leverage figure you are working from, and the price you used, because those three inputs determine every margin and pip calculation on the site. The page works from 100 oz per standard lot, a pip of 0.01 and a reference price near 4275.0, and stating your own inputs shows immediately whether the difference is in the method or in the numbers. A message that says only that a figure looks wrong cannot be checked, because there is nothing to compare.

For a broker or regulator question, name the entity and the jurisdiction you are asking about, because FxPro UK Limited, the FCA and CySEC licence and the absence of an ASIC licence are distinct points that lead to different answers. Saying that you are an Australian resident and asking what the offshore entity means for you is answerable; asking whether the broker is safe is not, because safety depends on matters this desk cannot assess. The more precisely you frame the question, the more of it can be answered.

What to put in a message about a page, a number or a broker detail

Send the page URL, the exact sentence or figure you are questioning, and the source you believe is correct when you are asking about something published on the site. A message that names the page and quotes the line can be checked against the live text immediately, while a general comment about gold or FxPro cannot be tied to anything specific and slows the reply. Include the date you read it if the page carries a reference price or a leverage figure, because those change and the version you saw may already have been updated.

Send the platform name and the exact action you were taking when you write about a broker detail such as MT4, MT5, cTrader or the FxPro app. State whether your question is about how a feature is described on the page or about your own use of it, because the first can be checked against published material and the second cannot be answered by this desk. If the detail involves leverage, quote the figure you are asking about so the reply can confirm what the page says rather than guess at what you meant.

Send the amount in Australian dollars and the calculation you used when a margin or cost example does not reconcile with your own figures. For gold, state the lot size and the price you used, because the page works from 1 standard lot = 100 oz, one pip = 0.01 and a reference price near 4275.0, and a mismatch is usually a different lot size or a different reference price rather than an error. Showing your arithmetic lets the desk point to the exact step that differs instead of restating the whole example.

What the desk will and will not help with

We will help with what we published: explaining a definition, pointing to the broker document a figure came from, correcting a mistake, or clarifying why a particular check is on the methodology page. We will also tell you plainly when a question falls outside what we can answer, rather than guessing.

We will not help with account problems, we cannot assist with fund recovery, and we do not give personal advice. That means no view on whether you should trade, what position size suits you, or what to do about a margin call. Those decisions sit with you and, where advice is what you need, with a licensed adviser who knows your circumstances.

Account access, fund recovery and personal advice belong with the broker or a licensed adviser

We cannot touch your account, reset a password, release a withdrawal, trace a deposit or recover funds, because this desk has no connection to any trading account and no ability to act on one. Those matters belong with FxPro's own support, using the contact route inside your account or on the broker's site, and with your bank if a payment has gone astray. A message to this mailbox about a stuck withdrawal cannot be escalated, because there is no channel from here into the broker's systems.

We cannot give personal trading advice or tell you whether a loss was fair, whether a position should be closed, or what to do about a dispute with the broker. A dispute about execution, charges or account handling goes to the broker's complaints process first, and if it is not resolved there, to the regulator that licenses the entity you dealt with, which for FxPro UK Limited means the FCA rather than ASIC. The absence of an ASIC licence is exactly why the local regulator is not the first stop for an Australian client of the offshore entity.

We cannot confirm whether a funding method will work for you, how long a PayID or bank transfer will take to arrive, or what your bank will charge, because those depend on the broker's payment processing and your own bank. The page can tell you that PayID and bank transfer are the local funding methods named, and that the entity serving Australia is FxPro UK Limited, but the practical steps belong with the broker and your bank. Sending those questions here produces a pointer, not a resolution.